Refund policy

Return & Refund Policy — WashWelt

At WashWelt, we are committed to providing quality cleaning products and a smooth shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, please contact us so we can assist you.

Eligibility for Returns/Replacement

You may request a return, replacement, or refund if:

• You received the wrong product.
• The product was damaged during delivery.
• The product is defective or unusable upon delivery.
• Your order is incomplete or missing an item.

Requests must be raised within 7 days of delivery.

For damaged, defective, or incorrect orders, customers may be required to provide clear photographs or videos of the product and packaging to help us verify the issue.

Non-Returnable Products

For hygiene and product-safety reasons, opened or used cleaning products may not be eligible for return unless the product is defective, damaged, or incorrectly delivered.

Products returned due to a change of mind must be unused, unopened, and in their original packaging.

Refunds

Once the returned product or claim has been reviewed and approved, the applicable refund will be processed to the original payment method or through another suitable method, depending on the circumstances.

Refund processing and bank/payment-provider processing times may vary.

Exchanges

Where applicable, eligible products may be replaced with the same product. If the product is unavailable, WashWelt may offer an alternative resolution or refund.

How to Request a Return or Refund

Please contact us at washweltofficial@gmail.com with:

• Order number
• Customer name
• Reason for the request
• Photos/videos of the product, if applicable

WashWelt reserves the right to reject requests that do not meet the conditions of this policy.